You approve the design first
We email you a design proof within 2 business days of your order. Revisions are free, as many as you need, and nothing is engraved until you approve it. You never receive a card you did not sign off on.
RETURNS + QUALITY
Built to arrive right.
Every card is engraved to order with your logo and details, so we make sure you are happy with the design before anything is engraved, and we stand behind the card after it arrives.
- Before engraving
- Free revisions until you approve
- On arrival
- Defective cards replaced free
- Teams
- Reassign a card to a new hire free
Defective or damaged cards
If your card arrives damaged, the engraving is faulty or the NFC chip does not work, we replace it free.
Email orders@pick-card.com with your name, your order details and a photo of the card, and we will take it from there.
Why custom cards are final sale
Because each card is engraved with your own logo and details, it cannot be resold, so cards that arrive as approved and working are final sale. Quality issues on arrival are always covered.
Changing your details
You do not need a new card when your phone number, email, website, socials or job title change. Profile updates are free, forever. New artwork or a replacement card for a lost one is a new order.
Team cards
When someone leaves your team, their card can be reassigned to a new hire for free, with the new person's details on the profile.
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